Travelers at Dallas Fort Worth International Airport (DFW) will be able to plan their journey more accurately, thanks to a new feature on the airport app – TSA Security wait times.
The app will now show real-time wait-time data for all of the airport’s 16 checkpoints. DFW is one of the first airports to display wait-time information for specific lanes at each checkpoint on multiple digital touchpoints. The free app is available for download in the Apple Store and Google Play Store. Users that already have the DFW app on their mobile device can simply update to use the new feature.
“DFW customers expect the best when they travel through our airport, and the more information we can provide, the better equipped the customers are to make the decisions that are most important to them,” said Ken Buchanan, DFW’s executive vice president of revenue management and customer experience. “TSA wait times were well-received when we introduce them in the terminals, and the app helps us get that same information to more customers before they even arrive at DFW.”
The real-time wait technology is developed by Xovis and the mobile app implementation by M2mobi. The technology utilizes sensors installed at each terminal checkpoint and surrounding areas to measure passenger wait time. The sensors track the heat and movement of a person to tell how many people are in line, which direction they are moving and at what speed, which translates into approximate wait times. The data refreshes every minute to provide real-time updates for customers.
This information is fed into the app and displayed in multiple layers for each checkpoint. Customers can select General, TSA Pre-check or Priority lanes to view specific wait times for each terminal.
DFW introduced TSA Security wait times in December 2018 with large, digital displays in the terminals. They will also be available on the airport’s website later this summer.
The DFW app first launched in 2013 and has received more than 400,000 downloads. Features include interactive wayfinding, a mobile passport function, flight information and the ability to prepay for airport parking.